Refund policy

Return Policies:

Delivery Note: All goods delivered by CAZ Studio will be accompanied by a Delivery Note. Please sign the Delivery Note upon receipt. If there are any damages, you must report them to us within seven days of receiving the items. In case goods are returned due to delivery issues, additional carriage fees for re-delivery will apply.

General Returns: Returns are accepted for products (excluding Made-to-Order or Bespoke items) within seven days of delivery. Please notify us by email within seven days of receiving the item. Please make sure the goods remain in saleable condition, including all tags, covers, and original packaging. You are responsible for the cost of returning the goods.

Refunds: CAZ Studio will issue refunds within 10 days of receiving the returned goods. The refund will exclude any separately listed shipping charges on your order invoice.

Made-to-Order or Bespoke Items: We aim for your satisfaction with any product you order through the CAZ Studio website. However, Made-to-Order or Bespoke items cannot be returned unless faulty.

All Sale Merchandise is Final Sale: No returns or exchanges.

Notice of Return: To return an item, notify us of your wish to do so within seven days of receiving it. Failure to provide notice within this period will not entitle you to a refund.

How to Notify CAZ Studio:

Send your return notice by email to support@cazstudio.co.

Saleable Condition:

You are responsible for taking reasonable care of the goods you intend to return. This includes keeping the items in saleable condition and returning them with all tags, covers, and packaging supplied. Damaged, altered, or used goods not associated with a new garment may be considered in breach of regulations.

Return Deadline:

Ensure all items are returned within 14 days of delivery.

Returns Form:

Enclose our Returns Form with the item(s) you are returning, stating the reason for the return and whether you prefer an exchange or refund. Send the returned items to: CAZ Studio, Cocklease, Fawley, Henley-on-thames, Oxon RG9 6JL.

Shipping and Insurance:

When returning the product(s), use an insured and trackable service such as Royal Mail special delivery or another courier, as we cannot be responsible for goods lost in transit. The cost of returning the product(s) to us is your responsibility.

Refund Process:

We will issue a refund for the purchase price via the initial payment method, excluding any shipping charges applied to your order and listed separately on your order invoice, within 10 days of receiving your return.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Faulty Goods:

If the product(s) you received is/are faulty, please contact CAZ Studio within two days of receiving your order by email. Provide your invoice number, name, and address, details of the product(s), and the reason for return. Let us know if you require a refund or a replacement, and we will advise you on how to proceed with the return.

Wrong Products:

If the product(s) you receive are not what you originally ordered, please contact CAZ Studio via email at support@cazstudio.co, quoting your order number, name, and address, details of the product, and the reason for return. We will advise you on how to proceed with the return and whether you require a refund or a replacement.

Discount Codes & Vouchers:

If a discount was applied to your original order, the amount refunded will be adjusted to account for the revised order value and appropriate discount level. This returns policy does not affect your statutory rights.

Loss or Damage Policy:

At CAZ Studio, we uphold the utmost care and diligence in the cleaning and processing of garments entrusted to us. Nonetheless, it is important to note that we cannot assume liability for any loss or damage that may occur, including but not limited to colour loss, shrinkage, stretching, tear enlargement, or the emergence of previously unnoticed fabric holes during the cleaning process. The following circumstances outline instances where we cannot be held responsible:

Failure to provide us with any specific requirements or cleaning instructions for the item in question.

The presence of pre-existing damage to the item at the time of collection.

The presence of foreign objects, such as coins, buttons, jewellery, cufflinks, collar stiffeners, pens, or tie clips, left in or on the garment.

Normal wear and tear resulting from regular use.

Any inaccuracies in labelling by the manufacturer or any incorrect instructions given to us by you.

Natural stretching or shrinking of the garment fibres during the cleaning process.

Colour loss, bleeding, or shrinkage of garments.

Failure to promptly notify us of any moth damage.

Stain Removal:

While we try our best efforts to remove stains from garments of various materials, we regretfully cannot guarantee complete stain removal in all cases. To enhance the likelihood of successful stain removal, we kindly request that you inform our team of any specific stain content while depositing your item. It is important to note that the application of non-professional techniques, such as water or soda, may reduce the efficacy of stain removal.

Dealing with problematic stains demands a cautious approach, and in some instances, we may resort to using more potent techniques and chemicals to achieve optimal results. Prior to proceeding with such measures, we will contact you to discuss the matter, as certain stain removal procedures entail inherent risks and can only be undertaken at your discretion. It is essential to understand that we may not be able to guarantee the outcome of stain removal under such circumstances.